Our Guarantee & Warranty - Sawyer Remodel Pasadena

The Sawyer Remodel Pasadena Guarantee

We put it in writing before we swing a hammer. That’s the whole point. When you hire Sawyer Remodel Pasadena, you get a written price before any work starts, a written guarantee on every repair, and a 365-Day Done Right Promise that covers the full year after your project closes. If it’s not done right, we make it right. No fine print, no phone tag, no argument. Luca Romano started this company in 2005 because he was tired of watching Pasadena homeowners get surprised by invoices and ghosted by contractors. Two decades later, the rule hasn’t changed: the number you approve is the number you pay, and the work gets done right or it gets fixed. That’s The Relay Standard, and it applies to every bathroom remodel and home renovation we take on.

Call (626) 657-5396

What’s Covered

• Written Price Before Any Work Starts. You receive a line-item quote in your hands before we begin, so the invoice matches the number you approved, not a number we invented later.
• 365-Day Done Right Promise. A full year of accountability after the project closes. If something we installed or built isn’t right, we come back and make it right at no charge.
• Written Guarantee on Every Repair. Every single repair we perform carries a written guarantee, included automatically. You never have to ask for it.
• Free Second Visit if the Repair Fails. If a repair we made doesn’t hold, the follow-up visit is covered. No dispatch fee, no diagnostic charge, no pushback.
• Background-Checked, Uniformed Technicians. You know exactly who is walking into your Pasadena home before they arrive. Every person on our crew is background-checked and wears a Sawyer Remodel uniform.
• Live Arrival Time Tracking. No four-hour windows. You get a live arrival time, and you can track it. If we’re running late, you’ll know before we do.
• Before-and-After Photo Updates. We document the work as it happens, so you can see progress even when you’re at the office or out of town.
• Daily Jobsite Cleanup. We don’t leave a mess for you to deal with. The work area gets cleaned at the end of every workday, not just at the end of the project.
• Name-Brand Materials With Manufacturer Backing. KraftMaid and Wellborn cabinetry, Cambria and Caesarstone countertops, Kohler and Toto fixtures, GAF and James Hardie exteriors. These products carry their own manufacturer warranties, and we stand behind the install.

Our Satisfaction Promise

If you’re not satisfied, we don’t consider the job finished. It’s that simple. Here’s how it works. You call (626) 657-5396 and tell us what’s wrong. A live person answers, because we staff our phones around the clock. We schedule the return visit at a time that works for you. Our technician shows up, assesses the issue, and fixes it. If the repair fails again within the 365-day window, the second visit is free too. We don’t make you chase us. We don’t make you re-explain the problem to three different people. We don’t offer store credit or a “partial refund” and hope you’ll go away. Luca’s position on this is straightforward: if we wouldn’t accept it in our own house, we don’t expect you to accept it in yours. The Done Right Promise exists because promises without a deadline are just marketing. Ours has a date on it: one full year from the day the project closes, in writing, on every job.